Taxi and shuttle services

Taxi Voucher Program
The Town sponsors a reduced-fare taxi service that is equipped to handle wheelchair rides. These services are available through South Suburban Taxi.

Who's eligible?
Castle Rock residents 18 or older with no access to a vehicle, people with disabilities that prevent them from driving and 16 and 17-year-olds may be eligible for rides to work.

Registration for taxi service
Registration is required in order to receive transportation services. To register, complete the application for taxi service. Prospective riders also may request that an application be mailed to them by calling 720-295-TRIP (8747) or by emailing us.

Explanation of needed service
Applications must include an explanation of why service is needed. To be eligible for the program, riders must:
  • Be residents of the Town of Castle Rock
  • Be at least 18 years old (16 and 17-year-olds may apply for work trips only)
  • Not have access to a personal vehicle
  • Adults who have a disability that prevents them from driving
Completed applications may be submitted electronically or delivered or mailed to:

Transportation Services
Town of Castle Rock Service Center
4175 N Castleton Court
Castle Rock, CO 80109

Applicants will be notified by mail within five business days as to whether they are approved for rides. Approved applicants will receive a Transportation Permit Card.

Trip types
Due to the limited number of trips available each week, services is limited to the following types of trips:
  • Work-related
  • Medical and dental appointments
  • Grocery shopping
  • Pharmacy needs
Make a reservation
  • Call 720-295-TRIP (8747) between 8 a.m. and 11:30 a.m. Monday through Friday
  • Speak with a reservation agent (reservations cannot be made via voice mail or email)
  • Schedule your ride at least 1 business day in advance, we do not do same day trip reservations
Updated services
On Dec. 23, 2015, the Town's current provider informed us they would no longer guarantee rides after 4:30 p.m., starting immediately. They will still provide rides for our customers before 4:30 p.m.

The Town is working to find a service provider that can meet the full needs of the program. In the meantime, we want to continue to help customers who need rides after 4:30 p.m. If you need a ride after that time, and meet all program requirements, we are asking you to schedule your own ride through a private taxi service. As with the current program, you are responsible for the first $2 of the fair, and the Town will reimburse up to $8 of the remaining fair with a receipt. 

For reimbursement, contact:

Bobbi Madril
Town of Castle Rock Public Works
4175 N. Castleton Court
Castle Rock, CO 80104

Have the following information available
  • The address and time for your pick-up
  • Barring emergencies, the taxi company will arrive within 15 minutes of the appointed time. Be prepared to be picked up 15 minutes earlier or 15 minutes later than scheduled.
  • The address of your destination
  • For round trips, the time for pick-up and address of your destination for the return trip
  • Your Transportation Permit Card number
Other details
  • Accessibility: If you have a disability and require an accommodation, please advise the reservation agent.
  • Reservation limits: You may have only two round trips reserved at one time. Reservations are available first-come, first-served.
  • Cancellations: Call the reservation line and the taxi company, preferably 24 hours in advance, but no later than 1 hour before your scheduled pickup time. If you forget to cancel a scheduled ride, your transportation privileges will be suspended for 30 days following the second incident. If ridership privileges are suspended twice within a 12-month period, it will be grounds for loss of ridership for one year, and the rider will have to reapply following the one-year suspension.
Holiday Schedule
There will be no taxi service on the following holidays:
  • Jan. 1 - New Year’s Day
  • Nov. 26 - Thanksgiving
  • Dec. 25 - Christmas Day
There will be taxi service on the following holidays:
  • Jan. 19 - Martin Luther King Jr. Day
  • Feb. 16 - Presidents Day
  • May 25 - Memorial Day
  • July 4 - Independence Day
  • Sept. 7 - Labor Day
  • Nov. 11 - Veterans Day
Note: However, the reservation line will not be answered on these holidays.

Castle Rock Senior Center
The Castle Rock Senior Center operates a volunteer-based senior shuttle service.

Who's eligible?
Castle Rock residents age 50 and up, as well as adults of all ages with disabilities.

Call 303-688-9498 for details on how to register.