Support Services

Commander Tim Gorman oversees the Support Services Division, which provides a wide range of services, including operating and managing the 911 emergency communications center, police records and the professional standards and training units. The men and women of this division provide a valuable service to our community. Without the services of the dispatchers and records technicians, our officers would not be able to serve the community as well as they do. This division is also responsible for training, uniforms, technology, fleet, policy and insurance issues.
Communication Unit (Dispatch)
The Communications Unit is staffed by a civilian communications manager and 12 full-time dispatchers. The unit receives all incoming 911 emergency calls for service as well as administrative calls. The dispatchers determine and coordinate the appropriate police resources and response level for each individual call.
The communications manager is responsible for supervising communications and dispatchers. Primary duties include scheduling, training and ensuring efficient operations of the communications center. Dispatchers perform specialized strategic dispatching for the Police Department during both emergency and non-emergency situations. Dispatch monitors and coordinates telephone, radio and teletype communications between unit personnel, outside agencies and the public.
Professional Standards, Training and Development
The Castle Rock Police Department created the Professional Standards, Training, and Development Unit in January of 2015 to ensure the integrity and professional development of its employees. The unit is responsible for designing and expanding training programs based on the needs of the community, the organization, and the individual employees. It ensures that statutory training requirements are met by reporting through the Peace Officer Standards and Training (POST) centralized certification repository for all law enforcement personnel and organizations. Additionally, the unit directs the overall policy development process for the department as well as conducts investigations in response to allegations of employee misconduct.
Records Unit
The Records Unit is staffed by a civilian records supervisor who is responsible for supervising and coordinating the daily responsibilities of three full-time records specialists. The unit is responsible for scanning documents into the Records Management System (RMS), electronically storing and preserving all police documents for a period of 10 years plus the current year. Our records specialists produce accurate and timely statistics to the National Incident-Based Reporting System (NIBRS), which is used by the Colorado Bureau of Investigation (CBI) and the Federal Bureau of Investigation (FBI).