International accreditation through the Commission on Fire Accreditation International requires comprehensive self-evaluation of a fire and emergency service agency at every level.
At the center of the accreditation model is a continuous improvement philosophy that drives the Fire Department to 1) examine every part if its service delivery and 2) strive to improve, using industry best practices as a goal. As part of this self-evaluation process, the department must generate three documents:
2010-2015 Strategic Plan
A three- to five-year plan for the department, based on internal and external community input, then approved by Town Council.
Standards of Cover
The Standards of Cover is a very large document to download. You may view it online or stop by Fire Headquarters, 300 N. Perry St. to peruse a copy of it there.
The Standards of Cover is a corner stone document in the international accreditation model that describes and defines a community-based risk assessment and documents historical performance based on call type risk and population. This includes a general overview of Castle Rock Fire and Rescue to include community served, department history, service milestones, topography, disaster potential and much more. The data has been compiled from January of 2007 through the
end of 2011. The document was unanimously approved The Town of Castle Rock, Town Council on May 29th of 2012.
Levels of service analysis
An extensive review of all of the department’s functions. The manual covers 10 categories and 280 performance criteria. The categories and criteria span from how the department is legally founded to function and how it provides service operationally, to details such as defining an adequate administrative support structure.
The Fire and Rescue Department spent more than two years researching, compiling data and writing the necessary documents in preparation for accreditation, which was granted in August 2012.
A team was established with representatives from each shift and position within the department to generate the Standards of Cover. The team compiled five years of response data to a degree never before done by the department.
The group evaluated risks within each of the four station districts for each service provided (fire, emergency medical services, hazardous materials, technical rescue and wildland firefighting). Among the team’s recommendations to improve service delivery were:
Strategic Master Plan
- Pursue the implementation of a full-time third medic unit to serve the Founders Village area.
- Work with the Douglas County Regional Communication Center to implement an upgraded computer-aided dispatch system, allowing for a more dynamic fire-dispatching process.
- Update standards for the number and type of units responding to a given incident.