Call Statistics and EMS Calls

Castle Fire and Rescue Operations Division report

As the Town grows, so does the demand on public safety services. Still, Castle Rock Fire and Rescue maintains its levels of service.

Number of calls

  • 2021:  6,150
  • 2020:  5,392

Why does a fire truck show up when I call for an ambulance?

While some EMS calls can be easily handled by just two people on the medic unit, there are many calls that require extra help with gathering information from family members in a timely manner, lifting and / or moving a patient safely, or aid with patient care should the patient’s condition deteriorate. 

Often, in order to provide the quickest response possible, units are sent to an address with limited information. As soon as the additional personnel are not required, the fire truck will return to service and be ready for the next call. Having trained help immediately available when minutes could be the difference between life and death, far outweighs the cost of fuel. 

CRFD’s firefighters are all trained to the EMT-Basic, and every apparatus is staffed with at least one EMT-Paramedic. Additionally, all primary apparatus carry a full complement of basic and advanced life support (ALS) equipment and medications.

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Call statistics

Call type
Fire      87
Service 1,707
EMS  3851 3370
Alarms    493   422
False Calls
    12       2

EMS calls

  • 2021 - Most common patient problem: Syncope / dizziness
  • 2020 - Most common patient problem: ETOH or drug overdose / poisoning
  • Transport destinations for 2021: 
    • Castle Rock Adventist - 1,825
    • Sky Ridge Medical Center - 689
  • Transport destinations for 2020:
    • Castle Rock Adventist - 1,621
    • Sky Ridge Medical Center - 576

Top ten patient complaints

Syncope / dizziness 252
Abdominal pain 206
ETOH or drug overdose / poisoning 206
Leg pain 199
Dyspnea 195
General weakness 188
Neck or back pain 188
Chest pain 175
Seizures 159
Head injury 145