Community Surveys

2023 community survey in field through early April

Your Town embraces the philosophy of continuous improvement. With your help, we can make Castle Rock an even better place to live.

Every odd-numbered year, the Town surveys residents regarding Town services, local issues and how the community could be improved. In the past, a random sampling of households were invited to respond to a scientifically valid survey. This year, every household should receive the postcard shown, which will include a unique ID to provide access to the survey.

Surveys are expected to remain online through early April. Invitations will be sent on a rolling basis, with all mailed by the end of March.

If you wish to participate and do not receive an invitation by March 29, email Nathan to request access. Local business owners will also be invited to participate in a business-specific survey.

Some respondents who do not complete the entire survey at once are experiencing a glitch where questions are being repeated. If this occurs while you are taking the survey, please try resuming the survey again after 24 hours have passed. If the issue still does not resolve, please email Nathan and include your unique ID so your access can be adjusted.

Town Council will receive the survey results in April and will use them to help inform future decisions. Survey results will be posted to this page by the end of April.

2021 community survey results

Since 2011, the Town has commissioned a resident and business survey in each odd-numbered year.

For 2021's survey, the Town partnered with third-party research firm ComEngage (formerly Northwest Research Group).

The firm's work included a scientific study, in which randomly selected households were invited to participate, as well as a supplemental survey through which the entire community could provide feedback. Town-licensed businesses located in Town were also surveyed.

Results were presented to Town Council in May 2021. Watch a video of the presentation. Or, view the 2021 survey (PDF).

Past surveys

2019

For 2019's survey, the Town partnered with Northwest Research Group. View a four-page document (PDF) summarizing the results. View the 2019 full survey (PDF), which includes results from both the resident & business surveys.

2017

View results of the 2017 community survey in a PowerPoint presentation (PDF), or watch a video of the presentation of the results to Town Council. Additionally, view a four-page summary (PDF) of the results, or the full results report (PDF).

As a follow-up to the 2017 survey, the Town conducted an online focus group to provoke in-depth responses regarding the topics of value of services; growth; community character; parks priorities; recreation development at Rueter-Hess; and education on the Town's water plan. Those conversations occurred in June and July 2017. Read the report provided to Town Council regarding that process.

2015

In 2015, more than 700 residents responded to the survey. View the 2015 survey (PDF).