Community Surveys

2021 community survey complete

Since 2011, the Town has commissioned a resident and business survey in each odd-numbered year.

For 2021's survey, the Town partnered with third-party research firm ComEngage (formerly Northwest Research Group).

The firm's work included a scientific study, in which randomly selected households were invited to participate, as well as a supplemental survey through which the entire community could provide feedback. Town-licensed businesses located in Town were also surveyed.

Data collection is complete as of March 17, 2021. Results are expected to be presented to Town Council in April.

2019 survey information

For 2019's survey, the Town partnered with Northwest Research Group. View a four-page document summarizing the results. Or, check out the full report, which includes results from both the resident and business surveys. Some resident survey highlights:

The Town overall remained a 3.5-Star community on Northwest Research Group’s 5-Star rating system
The survey covered 53 performance measures, and 46 of those received an above-average rating (6 or higher on a 0-10 scale)
Ratings related to the direction the Town is headed indicated continued concerns over growth; ensuring well-planned infrastructure for new development should continue as an area of focus

Past surveys

2017

View results of the 2017 Community Survey in a PowerPoint presentation, or watch a video of the presentation of the results to Town Council. Additionally, view a four-page summary of the results, or the full results report.

As a follow-up to the 2017 survey, the Town conducted an online focus group to provoke in-depth responses regarding the topics of value of services; growth; community character; parks priorities; recreation development at Rueter-Hess; and education on the Town's water plan. Those conversations occurred in June and July 2017. Read the report provided to Town Council regarding that process.

2015

In 2015, the survey indicated Castle Rock is a place where the grass is greener. More than 700 residents responded to the survey. View the full report on that survey.

As a follow-up to the 2015 survey, the Town launched an online focus group to provoke in-depth responses regarding the topics of growth; transportation; parks, recreation and special events; and communications. Those conversations occurred from October 2015 to February 2016. Read the report provided to Town Council regarding that process.

Other years

Results from the 2013 and 2011 surveys are available, as well.