- Castle Rock Police
- About Police
- Support Services
Commander Todd Brown oversees the Support Services Division, which provides a wide range of services, including operating and managing the 911 emergency communications center, police records, and the strategic response center. The men and women of this division provide a valuable service to our community. Without the services of the dispatchers and records specialists, our officers would not be able to serve the community as well as they do.
The Communications Unit is staffed by a civilian communications manager and 15 full-time dispatchers. The unit receives all incoming 911 emergency calls for service as well as administrative calls. The dispatchers determine and coordinate the appropriate police response level for each individual call.
The communications manager is responsible for supervising communications and dispatchers. Primary duties include scheduling, training, and ensuring efficient operations of the communications center. Dispatchers perform specialized strategic dispatching for the Police Department during both emergency and non-emergency situations. Dispatch monitors and coordinates telephone, radio, and teletype communications between unit personnel, outside agencies, and the public.
The Records Unit is staffed by a civilian records supervisor who is responsible for supervising and coordinating the daily responsibilities of three full-time records specialists. The unit is responsible for scanning documents into the Records Management System (RMS), electronically storing and preserving all police documents for a period of 10 years plus the current year. Our records specialists produce accurate and timely statistics for the National Incident-Based Reporting System (NIBRS), which is used by the Colorado Bureau of Investigation (CBI) and the Federal Bureau of Investigation (FBI).
The goal of the Strategic Response Center (SRC) is to gather, interpret and disseminate information to enhance situational awareness of events as they occur by utilizing effective crime prevention and response data from a wide array of sources including video inputs, license plate readers, crime databases, call records and more.