Locate your water meter
Should you need to turn off the water coming into your home (e.g. for a frozen pipe break), locate the water shutoff valve near your meter on the meter tree. This can typically be found in your basement or crawl space on the wall closest to the street.
If you do not have a meter tree, your shutoff valve is most likely in a closet near the front of your home. Your meter tree is instead in a meter pit in your yard. Do not shut your water off at the meter pit (this valve is the property of the Town and should not be tampered with.) Especially during cold weather, do not remove the lid for the meter pit as it will allow the warm air to escape and colder air in, potentially causing additional problems.
If you need an emergency shutoff at the curb stop or meter pit, call 720-733-6000 during standard business hours and hit Option 1 after business hours for emergency dispatch.
More Troubleshooting Tips
Reading your water bill
Use your water bill and the tiered water budget to manage your water usage.
How does your usage compare
Every customer in Castle Rock is allocated an individualized amount of water. Your individualized water budget is not compared to your neighbor, but there are ways to gauge if you are being efficient with your water usage.
Causes of changes in water may vary and are usually caused by a property's internal plumbing. Here are some tips to what these change in appearance, odor and taste may be. Our water must meet strict regulatory standards and Castle Rock Water conducts frequent and routine water-quality testing to ensure your water stays safe.
Detecting a leak
Use your water meter to detect water flow through the meter, potentially indicating a leak. Leaks aren't always obvious, but they can often waste water and increase water bills.
Checking your toilet for leaks
Toilets are the primary culprit for leaks inside the home and the leak is usually easy to detect and fix.
Resolving low / high water pressure
Water pressure within a home should be between 40 to 80 pounds per square inch (psi). Fluctuations in water pressure are most likely caused by a deteriorating Pressure Regulating Valve on the meter tree.
Checking sprinkler pressure
Too much pressure in the irrigation system can cause undue wear on the system and also result in misting, fogging and ineffective watering. Too little pressure prevents sprinkler heads from popping up.
Excess water runoff (PDF)
Continuous water flowing over sidewalks and driveways or pooling can result from various conditions. Troubleshoot how to reduce this excess water on your property.
Ice / snow buildup
Frequent shoveling, piling the snow in the yard and using eco-friendly deicers are recommended to prevent ice buildup on sidewalks and driveways. Here's how the Town manages snow and can potentially assist with ice.
Cold weather tips
Keeping those pipes warm is the key to preventing cold weather from affecting your pipes. Here are some tips for avoiding costly damage.
Potential water line break
Water running down the street, specifically in the gutter, is most likely caused by overwatering from a neighbor. If a water line break is apparent, for example, water extruding from a crack in the street:
Call 720-733-6000 immediately (hit option 1, if calling after hours, for emergency dispatch)
Excess water runoff (PDF)
Continuous water flowing over sidewalks and driveways can result from various conditions. Troubleshoot how to reduce this excess water and the resultant ice, algae and nuisance conditions on your property.