Business Best Practices

Best practices for nonresidential water customers

Almost 10% of Castle Rock Water customers are nonresidential properties (business, commercial, HOA, irrigation, etc.) and represent about 30% of all water usage in the Town of Castle Rock. Nonresidential properties have unique considerations for water usage and Castle Rock Water has a few tips to help encourage efficiency. 

  1. Link accounts
  2. Prevent water pollution
  3. Conserve water
  4. Cross connection requirements
  5. Stormwater infrastructure

In January 2023, Castle Rock Water released a new online account portal. If customers want 24/7 access to account details such as transaction history, usage patterns and easier ways to pay, the online portal at will provide this benefit. If your company has more than one water account, you can link multiple accounts to a single sign-in. 

Here’s how: 

Once you have signed up for your first account, log in

  1. On the home page, go to the “Profile” screen.
  2. Click on the “Account List” tab. 
  3. Enter each account number that you want to link, one at a time, with the account name, as shown on the bill. Then click “+Add Account”.
  4. Once added, all accounts will show in the list on this tab. Click on the “Show Details” button on any of the accounts to see the details of that account.

Also, once accounts are linked, you can click on the "Change Account" button on the top left of any screen to change the account you are looking at.

Feel free to call the billing office with any questions at 303-660-1373.