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The original item was published from 2/17/2022 4:11:11 PM to 2/17/2022 4:12:09 PM.

News and Announcements

News and Announcements

Posted on: February 17, 2022

[ARCHIVED] CRPD introduces new way for community to share feedback

Screen grab of text message survey sent from CueHit. Text requests a 1 to 5 rating on PD performance

The Castle Rock Police Department wants to hear about your latest interaction with its officers and professional staff.


CRPD has partnered with CueHit to receive real-time feedback following specific calls for service. CueHit utilizes text messages that ask citizens to take a brief survey about their recent experience with the department. Did you call to report a traffic accident and get to chat with a friendly dispatcher? Here’s your chance to give them a “five-star” rating. Did an officer meet your expectations when taking a lost property report? Give them a “high five.”


The current survey is short and asks for a 1 to 5 rating. Residents can also provide any additional comments or feedback. The surveys are not sent between the hours of 7 p.m. and 9 a.m. 


“The texts are sent hours following an incident, and the responses can be viewed immediately by the Police Department,” said Chief Jack Cauley. “We are always striving to build upon the strong relationship we have with our community. This is another tool that will allow us to see areas of improvement but also areas where we’re doing great work and making positive differences.”


If you need to report an incident, please call the non-emergency dispatch number at 303-663-6100. Call 911 in the event of an emergency. To unsubscribe from CueHit, simply reply with “STOP” to opt out of future text surveys from the department.


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