Castle Rock Water’s new billing system and online portal are now available to provide customers with the most up-to-date service options. Using upgraded security and advanced technology, the online customer portal allows 24/7 access to account information, additional ways to pay, and enriched consumption data.
More than 75% of Castle Rock Water customers already use our online services, and with more automation and better report generation, our billing specialists can now provide more personalized service for those who need it.
Customers with online accounts must visit CRgov.com/MyWaterBill to sign up for a new portal account, and those who pay online — for instance, those with scheduled autopay — must reenter payment information before their next billing due date of Feb. 28 to ensure their upcoming payment is processed. All January payments have been processed.
Our upgraded automated phone payment system is also available to make a one-time payment by calling 844-519-1806. Customers should update and save this new number.
Access tip: for online signup or phone payments, have your current bill or recent email from Castle Rock Water with the account name and number handy. When entering your account number, omit the leading zeros and include the dash before the final two digits. Watch our how-to video before you sign up.
By using the new portal, customers are able to select paperless billing, make one-time payments (including by text), set up autopay, schedule one-time or recurring payments on a chosen date, view water consumption data and much more.
Don’t have an online account? Sign up today at CRgov.com/MyWaterBill, it’s quick and easy — all you need is your bill with your account name and number and a few minutes.
Have questions or need assistance? We are here to help; please reach out to 720-733-6000 or MyWaterBill@CRgov.com. You can also stop by our administrative office or use our payment dropbox at 175 Kellogg Court, Building 171.
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Need to talk to the Town? Dial 720-896-TOWN (8696) to reach a menu for help with frequently asked questions or live assistance during business hours.