Go paperless

Ease, access and a chance for $50 – now that’s a great gift. You may already know H20Access gives you statement and payment email reminders, has 24-hour access, and is safe and secure. Now, take the next step and go paperless. Who wouldn’t want a little less clutter during the holiday season? And, if you opt-in for paperless billing before Tuesday, Nov. 30, you have a chance to win $50 off your water bill!

Keep those pipes from freezing

It’s that time of year to prep pipes for the colder weather. Insulating cold water pipes can help prevent freezing. For pipes that are on outside walls of your home, keep cabinet or crawl space doors open, allowing some heat to reach those areas. This is especially important when freezing temperatures are reached and maintained for several days.

It is a misnomer that leaving a drip running prevents frozen pipes. It simply releases pressure and can help prevent burst pipes. For water conservation, it is recommended to not let the faucet drip.

Find more tips on how to prevent frozen pipes, thaw frozen pipes and locate your water shut-off valve at CRconserve.com.

Whose pipes are they?

When there is a leak in the system or a clogged sewer line at your home, the first reaction is to call Castle Rock Water. And, while we will be more than happy to help with information, the water line disruption is mostly likely the homeowner’s responsibility. If it is on your property (within your house or your yard) you must take care of it. This is also why homeowner’s occasionally get that solicitation for waterline insurance. Whether you should get this additional insurance is a question for your insurance carrier (and to see if your current policy covers it).

However, do keep in mind the water meter, though located within the home, is the property of the Town. (And, we occasionally need access to it.) For most homes, the meter is usually located in the basement on the wall nearest the street. Having the meter inside the home instead of in a pit at the street helps protect the meter and increase its longevity.

If you have questions or disruptions in water service, for any reason, please feel free to call us. Castle Rock Water is happy to help troubleshoot and provide additional insight! Reach us at 720-733-6000 or email.

Castle Rock Water is more than water

Vicki Knopp, as a Customer Billing Specialist, has the primary responsibility of making sure billing gets out promptly and accounts are posted accurately. Given that over the years, she has prepared billing for fire and rescue departments, ambulance services, and doctor's offices, her attention to detail is a skill that has been thoroughly honed. But, it is the customer service aspect of her job that Vicki likes the most. Her department receives hundreds of phone calls each month. Mostly from customers who don't realize how much water they have used. After reviewing their consumption history, along with her cheerfulness and thoroughness, customers leave content that their bill was indeed accurate. Fixed charges are always a topic of discussion and as a resident of Castle Rock for 29 years, Vicki firmly believes in how those monthly charges ensure not only a reliable water service each day, but how Castle Rock is securing a sustainable future. Vicki is currently learning the features of the new billing system, set for launch in fall 2022. She loves learning and is excited about how the new system will create efficiencies in her job, as well as provide more benefits for the customer. Vicki doesn’t think of it as being stuck behind a computer or phone all day, but just helping her neighbors. Plus, she offsets her professional time with a lot of outdoor Colorado - snowmobiling, hiking and fishing with her family, and her dog, Scout.