What is the athletic refund policy?
To create a fair and consistent standard by which the Town of Castle Rock Athletic Department will issue refunds, we have provided the following structure:
a. Any parent requesting a refund may receive a full refund in the form of an e-gift card or a monetary refund in the form of a check or credit card credit, minus a $5 processing fee for the following circumstances:
i. Request refund before rosters are released to coaches
ii. Request refund after rosters are released, and a child on the wait-list is able to replace their position on the team they are leaving
b. Any parent requesting a refund for the following circumstances may receive a partial refund in the form of an e-gift card or monetary refund in the form of check or credit card credit. The amount indicated below would be the cost of the program minus the designated administrative fee:
i. Requesting a refund after rosters were released and there is not a child on the wait-list to replace their position on the team they are leaving would be subject to a $20 administrative fee.
ii. Requesting a refund after games start would be subject to a $30 administrative fee
c. Any parent requesting a refund due to an injury that prevents a child from playing would be allowed the following options:
i. E-gift card for 100 percent of the cost of the program for an injury occurring during the first half of season
ii. E-gift card for 50 percent of the cost of the program for an injury occurring in the second half of the season.
d. No refunds will be issued once a season reaches the halfway mark unless the participant suffers from an injury that would prevent them from participating.
e. This policy doesn’t encompass facility rentals, adult leagues or leagues that are contracted through the Town of Castle Rock.

Show All Answers

1. How are teams formed?
2. Can my child play up?
3. Do I get a discount when I register my child if I volunteer to coach?
4. How do I volunteer to coach?
5. What are skill evaluations?
6. What equipment is provided?
7. What is the waitlist?
8. What is the athletic refund policy?
9. Why do I need to attend the parent meetings?