Why make the change to a new registration system?

With the start of the new decade, the Parks and Recreation Department has decided to completely modernize their point of sale system. The Department strives for excellent customer service. The new point-of-sale (POS) system will streamline all previously offered services; combining all membership, pro shop, registration, senior specialized programs, athletics and group fitness services into one easy system. This means a new, user-friendly experience, both online and in person. The new system will also run concurrently with a mobile app, compatible with iOS and Android devices.

Along with the new registration system, the Department will also be accepting all major credit cards, including American Express and Discover, as well as chipped cards, "tap" cards and Apple and Google Pay.

Show All Answers

1. Why make the change to a new registration system?
2. I’ve been to the Recreation Center and the MAC dozens of times. I even have an old ID card. Why aren’t I in the system now?
3. Will my old punch card still work?
4. Why can’t I use the self check-in with my punch card anymore?
5. I am trying to log into my account on the online member portal. I forgot my password, can you tell me what it is?
6. I have Silver Sneakers/Silver&Fit/Renew Active. Do I get a member card?