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Try the following troubleshooting tips:
Many projects require a permit, while some don't. If you need help determining if you need a permit, email the Building Counter with a general description of your plans. A staff member will let you know what permits you'll need (if any) and how to get started with your application.
You can check the status of your permit in the eTRAKiT Development Portal, even if you were not the party who submitted the application. Simply create a public login, and search permits by your address.
Your building permit must first be approved before you can make a payment. Payments can be made through the eTRAKIT Development Portal, in person, or by mail (checks only).
There is a 2.5 to 3.5% convenience fee associated with credit card payments. E-checks are $0.19/check and in-person checks are free of charge.
We cannot take payments over the phone.
Email the Building Counter requesting an account reset. Please include your username and email. It can take up to 48 hours for your account to be reset. You'll receive an auto-generated email containing a link to log in and reset your password. Keep in mind that the link will expire after 15 minutes of receipt.
Visit our Building Inspection page and learn how to schedule, reschedule and cancel a building inspection. You'll also find helpful information on processing times, holiday schedules and how to confirm what time your inspector will arrive.